Our focus has always been on making our customers successful, by providing the highest quality/highest density test ICs in the industry, as well as the best support. Given the evolving COVID-19 situation, many have asked about ELEVATE’s order fulfillment capabilities, so we wanted to give you an update such that that you may plan accordingly.
ELEVATE has long had a business continuity plan (BCP) in place to handle unforeseeable situations, such as the one we are experiencing with COVID-19. As such, ELEVATE has invested to minimize customer disruptions, holding more inventory than a large public company would, across our product portfolio.
These investments will minimize disruptions, but not completely eliminate them. We have seen delays in certain areas of the supply chain, but we can assure you that we have product on hand, and on order (well before this situation occurred), to address many of these slowdowns. New products such as Mystery and Whitney are being produced, tested and packaged now, and work continues on all products currently in development.
Standard lead time for orders is 8 weeks, but expedited shipping inside of that period is available for a nominal charge. We ask all customers who are able to provide a forward-looking, non-binding forecast which allows us to better plan our supply and notify you of any issues well in advance.
The team at ELEVATE is working diligently to continue to support you during this unprecedented time. If you have specific needs that are not addressed in this update, please contact us directly. We will continue to keep you updated, as warranted, as the situation evolves.
David J. Kenyon